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FAQs

What methods of payment do you accept?

Pame' accepts Visa, Master Card, American Express and PayPal.  

When will my order be shipped?

All orders placed before 2pm Monday - Friday (excluding holidays) will be shipped within 24-48 hours. Orders placed during the weekends will be shipped on the following Monday. Keep in mind that orders being shipped via expedited services are only in motion during business days. Therefore, something shipped Fedex overnight on a Friday will arrive the following Monday.  

How do you ship?

We use Fedex, but can also ship via Ups or USPS if requested.  

Do you ship internationally?

Yes, we do! We have many regular customers all over the world. Currently we are accepting these orders using PayPal or a US issued credit card. Please know you will be responsible for any duties / taxes incurred by customs.  

What if I don't like what I ordered?

We know and understand it is a challenge to shop online, let alone purchase jewelry! Our return policy allows you to return your order to us in unworn, pristine condition, in its original packaging and with the receipt within 7 days of receiving it. You will receive a refund minus the original shipping charge. Make sure you send the jewelry back to us fully insured and pre-paid. Anything that has been special ordered is not returnable.  

Will I be charged sales tax?

Nope! We are lucky to be living in the sales tax-free state of Colorado. If, however, you are shipping to the state of Colorado , you will be charged the applicable sales tax assigned to the shipping destination.  

What if I want my jewelry gift wrapped?

Then you are in luck! Every piece of jewerly we ship will arrive in our exclusive and stunning gift wrap. Yes, even if it is a present for yourself, every order is a gift!

What exactly is a special order?

A special order is anything we order for you that is not a regularly stocked item. It could be a ring in a non-standard size, or a necklace in a particular length. It can also be a piece of jewelry we have already sold and weren't planning on ordering again. It's special! And just for you!  

Can I return something I special order?

Unfortunately, no. The artist has made the jewelry just for you and not for our stock.  

How long does a special order take?

Believe us, we would love for you to be wearing your special piece of jewerly right now! It really depends on the production schedule. Our standard timing window is 1-2 weeks and we will contact you the day it arrives. If you have a particular deadline, let us know and we will do our very best to accomodate your time frame.  

I really want something, but it is marked 'out of stock'. What do I do?

Contact us and we will see if it is something that can be ordered again for you.  

I saw something online a while ago, but now I can't find it. What do I do?

Just contact us and describe what it was. Hopefully, we can figure it out!  

Will the jewelry I order look exactly like the piece in the picture?

Yes it will! We do our best to update all images on a constant basis.